Subscription Renewal or Support Bank

At this time, our policy is to have a pre-paid "bank" of support time, which you can use as needed when you call for support. While we do not require customers to pre-purchase a 2-hour support bank, we strongly encourage it so that if you call in with a support question, our team is able to assist you without requiring pre-payment. Time can then be used by our team when you call. We reduce your support bank by the time we spend assisting you. If you do not use all your banked time in a year, it carries over to the next year. Please note: If you do not have time in your support bank, we will require a minimum two-hour bank time payment via credit card at our hourly rate. To avoid delays, we highly recommend always having support time available in your Support Bank.